BLOCKRICH

BLOCKRICH app support page for App Store and Google Play

About the App

BLOCKRICH is a mobile app (iOS and Android) for configuring the BLOCKRICH device — a desktop e-ink market data display. Via the app you connect over Bluetooth, set up Wi‑Fi, choose tickers, and configure screen modes.

Contact

Channel	Contact
Support email	support@blockrich.ru
Website	blockrich.ru
Response time	Within 2–3 business days

FAQ

Is registration required?

No. The app works without creating an account.

Device not found via Bluetooth

• Make sure Bluetooth is enabled on your phone.
• The BLOCKRICH device must be powered on and nearby.
• On Android, verify the app has Bluetooth permission (and location if required by the OS for BLE scanning).
• On iOS, check Bluetooth permission in phone settings.
• Restart the BLOCKRICH device and the app.

Cannot connect to Wi‑Fi

Enter the network SSID and password manually in the app. Credentials are transmitted only to the BLOCKRICH device and are not stored on our servers. Ensure the network operates on 2.4 GHz (the device does not support 5 GHz).

How to reset settings?

Use factory reset in the app or on the device. This removes saved Wi‑Fi networks and screen configuration on the device.

Firmware updates

Update checks are available in the app when the device is connected. Firmware download requires internet on your phone and a stable BLE connection.

Documents

• Privacy Policy
• App Access (for store review)
• Data Safety
• All app documents

For App Store / Google Play Review Teams

No login is required. A physical BLOCKRICH device is needed for full functionality. Detailed instructions: App Access.